Active listening is a communication skill used by two or more people to ensure understanding of whatever message is being conveyed. It involves being mindful of the words and communication style used by both parties in order to better understand the message being transmitted. While it can sometimes be difficult to achieve, active listening is an important skill to have in order to become an effective communicator.
What is Active Listening?
Active listening means paying full attention to another person and engaging in the conversation by asking questions to understand and clarify the person’s thoughts and feelings. The goal is to make sure the other person feels heard and understood.
The active listener shows that he or she is fully involved in the conversation by maintaining eye contact, inviting the speaker to continue speaking and responding with thoughtful responses. To be successful at active listening, one must be willing to accept the speaker’s opinion without judgment or preconceived opinion.
Why Active Listening is Essential
Active listening is essential to promote productive communication in relationships, the workplace, and any other situation where conversation is necessary. By actively listening, we can open up the lines of communication and build trust.
Listening actively encourages respect for other people, more meaningful conversations, and resolution of misunderstandings. Listening with full attention and rephrasing what was said are key to strengthening the relationship and allowing each person to fully understand the other.
How to Improve Active Listening Skills
Active listening skills do not come naturally to everyone, but there are some steps that can be taken to improve on this communication skill.
Make Eye Contact
Making eye contact with the speaker is important to show respect and demonstrate that you are truly listening.
Let the Speaker Know You are Listening
Don’t interrupt the speaker. Use positive verbal cues and body language to show your interest, such as nodding your head or making positive sounds of agreement.
Focus on What is Being Said
Try to clear your mind of any distractions and eliminate any thoughts that take you away from the present conversation.
Respond When Appropriate
If something is unclear during the conversation, don’t be afraid to ask for clarification. When you give your response, focus on understanding and reflecting the sentiment of the speaker. Show empathy by avoiding criticism or defensiveness.
Pay Attention to Nonverbal Cues
Nonverbal cues, such as facial expressions, physical posture, and tone of voice, often say more than the words spoken. Pay attention to the speaker’s body language to better understand their message.
Listen for Feelings
In addition to focusing on what the speaker is saying, pay attention to how they are feeling. Don’t just listen to the words they are speaking, but try to understand the emotions they are conveying.
Summarize What Has Been Discussed
At the end of the conversation, summarize or paraphrase the key points to ensure both parties have a clear understanding. This can also help to reduce misunderstandings.
Practice Makes Perfect
The only way to become an effective active listener is to practice. Start small by actively listening in casual conversations with family and friends and then work your way up to more important conversations.
Active listening is an indispensable skill for successful communication. Practice and patience are key to mastering this skill, but the effort cannot be overstated. With regular practice and dedication, anyone can become an active listener and strengthen the communication between themselves and others.
